Good to see some useful, helpful content. Tell us about your experience with our site. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number. The link to the driver and identification procedure is shown above. How satisfied are you with this reply?

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It seems everything is money, money, and more money.

But as you say, it’s certainly due to the ” lack experience in searching for and installing drivers” Having determined the PID, download the driver and unzip the file. You will need Admin access to update the drivers.

I have the same question I rest my case now. You will need to force this past the stupid Microsoft statement that their driver is the latest. Is it a Windows issue?

Fixed ASUS USB Webcam Issue in Windows 10 – Driver Easy

Good to see some useful, helpful content. Now just ensure the location where the downloaded driver file is appears in the search acmera and click Next. No error written in the event log.


This cost should be born by MS or Skype for it is a design issue of Windows How satisfied are you with this reply? After many attempts to resolve I had my tech uninstall imaging device USB2.

I couldn’t access the page, I guess my browser was blocking it. I thought a few extra details might be helpful.

Imaging Devices – Azurewave USB2.0 UVC WebCam – USB2.0 UVC Camera Device #2 Computer Driver Updates

I installed the Windows 10 preview recently. If you read through the whole thread you will see that many people have had success in resolving this problem by simply reinstalling their webcam’s original Windows 7 driver.

Sorry this didn’t help. In reply to Joe Namco’s post on January 26, Azurewave; Chicony and Suyin If you have more than one choice you’ll need to identify which one to install.

Asus built in Camera displays upside down Win 10 – Microsoft Community

In reply to MarkPet’s post on August 9, When opening camera, a popup saying “Something went wrong” appears. Having just had to go through this process for the 3rd time Thank you Microsoft for forcing your flawed Win10 drivers onto Asus A52F laptop.


Thanks for marking this as the answer. My browser blocks access to that site. Zanuck Replied on February 14, I’ve spent more hours than I care to contemplate trying to sort this out with a PC-illiterate parent in Africa on the end of a slow internet connection. In reply to mubarakrofi’s post on March 6, In reply to te48’s post on January 26, You can follow the question or vote as helpful, but you cannot reply to this thread. A list of Drivers by category will appear.

Ensure you select the correct version ie 32 bit or 64 bit. Tell us about your experience with our site.

Yes, it may be the latest but it is also broken WitJarochowski Replied on January 26, MonroeOrleans Replied on March 11,